With all of the uncertainty and fear around the COVID-19 pandemic, we wanted to answer some of the questions we’ve been receiving.
Hakai puts the health and safety of our customers and staff above everything else. That’s why we’re closely following directives from the BC Provincial Health Officer and the BC Ministry of Health, including:
- Encouraging employees to work from home wherever possible and to spend time with their families
- Social distancing
- Thorough disinfection of our offices, vehicles, tools and equipment
Many of you have asked if our supply chain has been disrupted. At this time, we have no shortages of supplies, our Cumberland facility is fully stocked and we see no issues with completing our current and future projects.
Some of you are worried about your current installation or getting started. We understand the concerns and have adapted our process to reduce the amount of time with you and within your home to less than 20% of the process, which we can delay in scheduling until we are safe to do so.
For those of you looking to spread the cost of the project over a longer time, we are now offering flexible payment options for all residential solar projects, including deferred payment and monthly installments.
We’re adapting and changing as needed as a company while putting our customers, employees and families first.
Thank you for your understanding.